Provide information to patients and families, demonstrating courtesy and helpfulness.Maintain accurate block time & surgery schedule information.Ensure efficient telephone communication.Monitor patient charts so that correct forms and reports are readily available to surgeons and nursing staff.Assist patients with setting up payment plans, and collects pre-surgical deposits.Counsels patients pre-operatively regarding their potential financial obligations, and provides information about patient insurance coverage.Obtains precertification/preauthorization from insurance companies prior to surgery for each procedure and test, using an online application or by contacting insurer on the telephone.Verifies patient eligibility and coverage for the procedure using an online application or the telephone if patient is not eligible on date of service, or procedure is not a covered benefit, explains this to patients.Interact with patients’, physicians and other staff both within the Clinic, outside facilities providing accurate, timely and responsive information.
Coordinate and schedule patients’ procedures/surgeries.A strong communication skill set is required for communications between staff, management and patients served. General Summary: The Surgery Scheduler is responsible for handling of clerical/administrative duties: scheduling all procedures, referrals/pre-certifications, physician orders, and computer task management.
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